Return Policy
Our Commitment to Quality and Satisfaction
Table of Contents
Introduction
At Handyrepair, we are committed to providing high-quality repair tools, materials, and resources that help extend the life of your garments sustainably. We stand behind the quality of our products and want you to be completely satisfied with your purchase.
This Return Policy outlines our procedures for returns, refunds, and exchanges. We've designed this policy to be fair and transparent, ensuring that you have a positive experience with us even if a product doesn't meet your expectations.
Our Quality Promise
Each tool and material we offer is carefully selected for durability, functionality, and sustainability. We believe quality tools are essential for successful repairs that last—which is why we thoroughly test everything before offering it to our community.
Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns of opened items within 14 days if you're not completely satisfied with your purchase.
To be eligible for a return, your item must be:
- In the same condition that you received it
- In the original packaging, when possible
- Accompanied by the receipt or proof of purchase
For fabric scraps, yarns, and pre-cut materials, we can only accept returns if the packaging remains unopened due to the nature of these products.
Return Process
The return process is designed to be straightforward and convenient. Please follow these steps to ensure your return is processed efficiently:
Email us at info@handyrepair.world or call +61 2 9362 5807 to notify us of your return. Please include your order number and the reason for the return.
We'll provide you with a return authorization number and return address details. This helps us identify your return when it arrives.
Carefully pack the items in secure packaging to prevent damage during transit. Include your return authorization number inside the package.
Send your package to the provided return address. We recommend using a trackable shipping service to ensure delivery.
Once we receive and inspect your return, we'll process your refund or exchange. This typically takes 5-7 business days.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days for the refund to show on your statement.
Refunds include the cost of the item(s) and original shipping charges. Return shipping costs are generally the responsibility of the customer, except in cases of damaged or defective items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll work with you to make it right through one of the following solutions:
- Replacement of the item
- Full refund including return shipping costs
- Store credit with additional value for future purchases
Please provide photos of the damaged or defective items to help us improve our quality control processes.
Quality Issues
We're particularly interested in feedback about quality issues, as we're committed to offering only the best tools for sustainable repair. Your input helps us maintain high standards and continuously improve our offerings.
Exceptions
Some items are not eligible for return due to their nature. These exceptions include:
- Digital products and downloadable patterns
- Custom-made or personalized items
- Items marked as final sale or clearance
- Gift cards
- Fabric or materials that have been cut to custom specifications
- Products with evident use beyond testing
Workshop registrations and repair services have separate cancellation policies detailed at the time of purchase.
Contact Us
If you have any questions about our return policy, please contact us at:
Handyrepair
27A Young Street
Paddington NSW 2021
Australia
Phone: +61 2 9362 5807
Email: info@handyrepair.world
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